Metropolitan Movers

They quoted us 3.5 hours and $800. They took 10 hours and charged $2400. For a one bedroom apartment and a 2 min drive down the street. Given all the standing around, I have to believe their business model is based on deliberate delays to scam people.

Here’s the full story:

They sent three men to move a 700 square feet one bedroom apartment to a two bedroom literally down the street. All they had to do was move the furniture. We had moved most of the boxes ourselves the day before specifically to save money and make their job easy.

One guy wrapped everything, even a fabric box of towels while the other two stood around in their truck. At $180/hour I expect professionals, yet none of them seemed to know what they were doing.

I even made 8 trips with my wagon to bring things over myself because it was taking so long. And every time I'd get back (40 min round trip walking) nothing had changed. The same stuff was still sitting in the hallway and not on the truck while two men were standing around. My husband was carrying things up the stairs himself because they were standing around. When I went back that night to give a final look at the old place, boxes had been left behind that I then had to move myself.

Our building manager came to complain multiple times about how slow they were because they had the elevator out of service for six hours (they are only allowed it for two hours).

They disappeared for an hour to "get coffee." We were charged for that.

They took ten hours to move a one bedroom apartment down the street! My husband and I have moved ourselves before in only a couple hours but hired movers for convenience. They were nothing but an inconvenience! They wasted our entire day and we did the majority of work ourselves.

No call or email or invoice from the owner to discuss the charges or get the okay to bill for 3X their quote. $2400 for a one bedroom apartment and the manager didn't question that!!! This in itself is unacceptable.

Based on how slow they were moving, I have to believe they intentionally slowed down so they could over charge us. I will be reporting them to the Better Business Bureau.

Oh, and they didn't stabilize the China cabinet when they left it in our new apartment and it fell and nearly crushed me later that day. If it has been my daughter, she could be dead.

Move size: 1 Bedroom Home Service cost: $2400

We had used this Company in 2014 and were impressed with the service. We recently moved into a storage unit . I requested the same crew which I was told they were available and booked. Moving day it was not the same crew which caused disappointment from the get go. They were very hard workers but they lacked stacking skills in the truck and storage unit. They did not take the care that I would expect. My husband was there asking them to stack and sort in a way that made sense but they rushed and just basically dumped everything into storage unit. Very disappointed in the service.

Move size: 3 Bedroom Home Service cost: $1600

I highly recommend this moving company. Right from the first phone call until the movers finished their work, I was pleased with everyone I had contact with.

The reminder call the day before was helpful as was the question about wardrobe boxes as I had forgotten to request these. The “wake up” call an hour before arrival is a great idea.

The gentlemen who arrived were friendly and efficient. They were courteous and polite. They did an excellent job moving us from one city to the next.

I have no hesitation to recommend this company.

Move size: 2 Bedroom Home Service cost: $450

I would NOT recommend using them. I just had a nightmare of a move last night. Not only were they 2 hours late, but they left a massive scratch on my bedroom flooring due to mishandling of furniture.. and because I didn't spend an extra $200 on their insurance they aren't liable. It's going to be difficult for me to love my new home when it's literally the first thing I'll see when I get up every morning. Their services also didn't come cheap. I paid $740 for 3 hours (3 movers).

Move size: 2 Bedroom Home Service cost: $740

By far the WORST experience I've ever had with a moving company. They damaged our floors, our walls and our fridge and refused to acknowledge it. They told me on the phone they have "a good reputation and fantastic movers"..funny how since a week before our move, they did my friend's and damaged his fridge as well. I will NEVER hire them again. Blatantly disrespectful, and told me the damages were already there "before any move had occurred" If so, I asked to see pictures and they could not provide me with any. We also had to buy a new fridge! Unnacceptable! Do not hire!

Move size: 3 Bedroom Home Service cost: $1200

Backstory got moved from Warden and Sheppard to Burlington storage unit by another moving company it took three hours cost $500. These guys were busy so we had to go with different Movers I phoned Hamilton movers and I think they sub it to Metropolitan Movers, they call me the night before and say between 9 and 9:30 a.m. we get down there before 9 and they don't show up until 10:15, they brought a large truck for some reason even though I told them it was a 20 by 10 storage locker and the truck has a lift system on the back so they would stack everything on the lift system and then it would slowly bring everything up to the truck these guys were in no rush whatsoever, but since we were just going from Burlington to Hamilton into our new house I thought there's no way they're going to be more than 3 hours but sure enough the bill ends up being $835 even though another moving company only charge us $500 to go three times the distance with the same amount of stuff . these guys are very slow and don't speak English. It was very stupid and im just glad its over It's just too bad they act like this is how it is, but its not if you want repeat business. 100% don't hire Metropolitan Movers or Hamilton Movers.

Move size: 1 Bedroom Home Service cost: $836

Reliable Move, The movers did a great job. From the sales rep in the office to the workers on the truck everything went smoothly. Great customer service! These guys went beyond my expectations. They showed up on time and they were so pleasant. My furniture was delivered on time and I was very content. I've moved twice in the past and I've never got such great service. This company did everything that every moving company should do. Thank you, I would be more than happy to be a reference for your company.

Service cost: $550

I wanted to write a review to let everyone know how disgusted I am with this company. Some of the guys are very unprofessional. They were late arriving to move us. They did not send any conformation about their terms & conditions. We moved from a one bedroom and a den condo and it took 3 hours to move us. We had very minimal furniture. The guys did not know like they knew what they were doing. Took a very long time to load and unload the truck. Scratched the walls of our new place and damaged some belongings. And after all of that asked for a tip. A family member used them before and only paid $400 to move her belongings from a house in Richmond hill to Newmarket. I spent $350. To move 5-10 minutes away. When I had called to complain about the service I was given. I was hang up on. Told that it was in the email that I never received that I have to pay for the full 3 hours even if it takes a shorter time etc. And told there was nothing that could be done for me. Which is funny because the other worker I spoke with while this move was happening said because of all of these problems he can discount the move. And when he heard that his workers were being paid in the background he hang up the phone and even after I tried to call back. They ignored my calls. Now normally I would not think about not paying someone when they have provided a service for me but if I had known that this was the type of service I would be getting. I have to say I would have thought differently. Please do use this company for anything. They are fraudulent and not worth the hassle.

Service cost: $350

Very professional moving service. Metropolitan was great for my move. As stressful as moving into a new city is, the movers and the communication I received from the employees was truly great and eased a lot of my stress, the service was very reliable
 
Really I have experienced an outstanding service in case of moving my residential furniture to my new workplace. It was more than 600 kilometers away!.The Metropolitan Movers has handed over all of my furniture very securely and in promised time. What I appreciated most about Metropolitan Movers was the clear communication. I had to have some last minute changes, and it was no problem calling and quickly rescheduling. I'm glade to the Metropolitan Movers because of their awesome moving service.

Service cost: $500